What happens if I lose my key or access code?
Short Answer
- Notify your branch immediately
- Identity verification will be required
- A lock replacement fee may apply
Long Answer
If you lose your safe deposit box key or access code, contact your IBV International Vaults
branch without delay. The branch will initiate a strict protocol to verify your identity and
authorisation to access the box. Once verified, arrangements will be made to replace the
lock or reset the access code. Please note that a lock replacement fee may be charged, and
the process may take some time to ensure the security of your valuables. Prompt
communication with your branch is essential to resolve the issue efficiently
